Service Desk

Responsibilities:Service Desk Analysts fixes the cases informed by consumers or customers. The Service Desk Analysts typically offer the first point of contact with the client. During the incident resolving process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers.Service Desk Analysts also generate provision of requirements for users in the self-service intranet, update requirements, and look up the position of requests.In the IT department of an organization, Service Desk Analysts have right to use to the following workstation:

• To change Calendar
• Incident Tracking
• Problem identification