Sr Staff Network Engineer

Job Description

• Drive a business-critical public cloud infrastructure around the world.
• Design and deploy networks based on business and technical requirements.
• Participate in the design and coding of a new piece of automation or on-platform optimization.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Participate in rotating “on call” schedule with other members of the team including weekends.

Qualifications

• Solid foundation in networking including routing, switching, security and load balancing.
• Minimum 4years of experience with public peering relationships and route optimizations with other ISPs as a Network Engineer.
• Experience in Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
• A minimum of 5 years of experience in working on Internet and data center networks.
• Possess a solid understanding of and have experience with most of the following network technologies: MPLS, RSVP-TE,BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
  • Azure Core Platform: Compute, Storage, Networking.
  • Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.

• The ability to partner with peers who are globally distributed is a key part of this role
• Passion for customer experiences and focus on delivering high-quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.

• Familiarity with Cisco IOS and JunOS operating systems
• Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform)
• F5 and Cisco ASA knowledge and experience
• Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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