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Job Description

What you get to do in this role:

The Customer Outcomes Expert Services Senior

Technical Consultant is responsible configuring ServiceNow Platform in Customer Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow Customer Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications onCSM (Customer Service Management) for Customer Workflows


To be successful in this role you have:

  • 8+ years experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • Creative with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflows

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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