Team Leader - Quality Assurance

Job Description

• Provide Quality Assurance expertise to QA team focused on enhancing procedures and creating efficiencies
• Responsible for maintaining oversight and guidance to the day-to day operations of the team
• Individual and team goal setting and tracking
• Support team members with additional training, side by side coaching and improvement plans
• Liaise with specialists to discuss QA issues including customer complaints
• Act as a single point of contact for client communication and quality escalations
• Operate within agreed operating SLAs and confidentiality standards
• Participates and leads process improvement projects. Participates in cross-functional teams
• Assist in departmental quality reviews as appropriate

Qualifications

• Minimum 3 years’ experience in a similar role
• Highly motivated – takes initiative to solve problems
• Can work well under pressure
• Decision making skills; sound judgment
• Excellent Corporate work ethic
• Ability to build strong long-term relationships
• Demonstrated the ability to work independently and works with minimum supervision
• Strong verbal and written communication and presentation skill
• Strong sense of accountability and work ethic
• Effective prioritization and time management skills
• Ability to think and act independently to resolve customer impacting issues

Our ideal candidate will have previous experience in managing details reports production areas preferably in the medical industry, and a working knowledge of workers compensation or CTP insurance legislation. An operational background in Medico-Legal will also be seen as advantageous. Above all we are looking for a highly motivated, accountable and detail focused leader who wants to make a difference.

Additional Information

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.