-
ID
#45637128 -
Job type
Permanent -
Salary
TBD -
Source
FIS -
Date
2022-09-05 -
Deadline
2022-11-04
Production Support Analyst II
South Dakota, Sioux falls / SE SD, 57103 Sioux falls / SE SD USAPermanent
Vacancy expired!
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%
Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doingProvide 24 x 7 systems support for assigned production-related systems. Deliver day-to-day technical support for network infrastructure and systems software to ensure proper operation of technology applications and equipment. This position is remote.- Provides 24 x 7 on-call support for all assigned production-related systems.
- Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
- Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
- Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
- Assists in documenting current policies and procedures.
- Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations. Performs monthly and quarterly SOX testing.
- Ensures issues resulting in customer outage is escalated appropriately through TSG management.
- Working knowledge of TSQL.
- History of software development
- Other related duties assigned as needed.
- At least 4+ years of technical or production support experience
- Experience with various monitoring tools and ticketing systems
- Client facing production support experience
- TSQL and software development skills
- Prior experience with banking environment
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Great work spaces with dedicated and motivated colleagues
- A work environment built on collaboration, flexibility and respect with varied and challenging work to help you grow your technical skillset
- A fantastic range of benefits including private medical cover, dental cover and travel insurance
Vacancy expired!
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