Operations Analyst | 100% Remote Position Within The US

Who we’re looking for:This person will be responsible for issue research and resolution, research projects, technology enhancements and monthly system releases, as well as ad hoc projects as assigned. The Operations Analyst understands the client’s business goals and works with agency resources to ensure those goals are met. Acting as a liaison between the account leadership or client and internal disciplines, you will be the agency driver that works to keep the deliverables moving along while providing customer service to the client. To be effective in this role, it requires strong organization skills, system/technology aptitude, relationship building skills, and meticulous attention to detail.What you’ll get to do:Manage client’s issue triage, issue resolution, status meetings, and running high level reports

Management of Service Level Agreements

Daily Processing – file management, fulfillment, research and reporting, email deployment support

Production and execution: making sure things get done on time, on budget with no errors

Internal project management

Research: competitive information, trends, case studies, etc.

Participate and/or leads appropriate client status meetings

The Team:The ICF Next Loyalty Marketing team supports a diverse set of mission-driving clients who are building emotional connections through participation. One of the key technologies our team leverages is Tally, a proprietary loyalty and CRM platform, to configure and manage our clients programs.The Work:This role will work closely with clients and other ICF Next technologists to investigate and solve problems, focused primarily on the use of Tally. Our Operations Analysts get to stretch their analytical and social skills while supporting a diverse team in technology and marketing objectives.What you’ll need to succeed:1-3 years of experience in marketing, marketing operations, technology

SQL experience or willingness to learn

Technology literacy – Internet proficiency, Microsoft Word, Excel, and PowerPoint

BA/BS Degree in communications, Marketing or Advertising preferred but not required

A sincere interest, if not passion, for ideas and marketing communications

Strong interpersonal communication skills, both verbal and written

Career-minded, professional demeanor and poise

Strong attention to detail/follow-through

Self-starter/self-motivated

Resourceful, demonstrated problem solving skills and creativity

Ability to multi-task and prioritize

Ability to work confidently and accurately with numbers

Location:This position can be done from the comforts of your own home anywhere within the US#Indeed#LI-CC1Working at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transpEnglishunformattedESQA508c.pdf) . Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is - $55,089.00-$93,652.00Nationwide Remote Office (US99)