Customer Projects Support Analyst

Job Description

We currently have an Entry Level opportunity for a talented and enthusiasticSupport Analyst to join ourCustomer Projects Team

Develop and maintain a broad knowledge of the NextGen.Net ApplyOnline product suite

Develop and maintain a broad knowledge of the NextGen.Net Agile Project Management methodology

Provide "PMO style" support for projects including:

• Supporting project managers are in using agile project methodology & meeting standards
• Identifying where project artefacts and JIRA tasks are not meeting best practice
• Creating and maintaining relevant project management reports, artefacts and documentation as required

Create JIRA reports on the wiki for Teams

Provide occasional functional testing support for Project Managers

Develop Business Analysis skills with view to supporting Project Managers with BA activities in projects (eg gap analysis, triage defects and change requests, requirement traceability)

Qualifications

• Experience in dealing with documentation of a technical nature
• Good interpersonal and communication skills (written and verbal)
• Knowledge and understanding of Internet based applications & Windows applications
• High level MS Excel/Googlesheets skills
• Unrestricted work rights in Australia

• Familiar with Jira and Confluence
• Degree or Diploma in an IT related area
• Previous experience working in IT (in a service industry or supporting an application)
• Some knowledge of the Lending, Banking or Mortgage industries would be an advantage
• Experience in functional testing of web based apps

Additional Information

• Comfortable working with an agile methodology.
• Is able to demonstrate an aptitude for problem solving and issue diagnosis
• Is able to demonstrate an eye for detail in their previous roles
• Process focused, must be able to rigorously follow and ensure compliance to procedures
• Is able to work independently and as a member of a team
• Demonstrated ability to meet and maintain deadlines
• Demonstrated capacity to learn new skills as required
• Ability to work with minimum supervision.

This is a unique and exciting opportunity to work with a leading Australian technology provider. Successful candidates will work on exciting challenges and be given the opportunity to grow professionally within the organisation.