• Find preferred job with Jobstinger
  1. Jobstinger
  2. South Carolina
  3. Ridgeville
  4. Et cetera
  5. Office Support Technician - Ridgeville, SC
  • ID
    #17813000
  • Job type
    Contract
  • Salary
    TBD
  • Source
    Experis
  • Date
    2021-08-03
  • Deadline
    2021-10-02

Office Support Technician - Ridgeville, SC

 South Carolina, Ridgeville, 29472 Ridgeville USA
 
Contract

Vacancy expired!

The Office Support Technician's role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment deployed within the account while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required

Responsibilities Strategy & Planning

  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
  • Accurately document instances of hardware failure, repair, installation, and removal using the Service Now incident management tool.
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs and life cycling of equipment.
  • Support development and implementation of new computer projects and new hardware installations.
  • Maintain up-to-date knowledge of hardware and equipment contracts.

Acquisition & Deployment

  • Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
  • Write technical specifications for purchase of PCs, networking hardware and related products.
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

Position Requirements

Knowledge & Experience

  • Hands-on hardware troubleshooting experience. (Windows/Apple)
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Understanding of SCCM and the ability to image a machine as well as work with offshore support on imaging issues that may arise
  • Ability to conduct research into PC issues and products as required.
  • Excellent interpersonal and (assertive) communication skills (both Verbal and Written);
  • Strong written and oral communication skills.
  • Adequate leadership skills, and be able to mentor/influence junior members to follow standard processes
  • Must possess job autonomy
  • Should have an understanding of Service Now or any IT helpdesk ticketing platform
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization's goals and objectives.
  • Self-motivated and directed.
  • Keen attention to detail.
  • Must be able to manage own/team's workload and adhere required client procedures
  • Must be able to meet strict deadlines and SLA's for sound ticket resolution
  • Analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented, collaborative environment.
  • Client focused in the delivery of service, with good client facing skills
  • Must possess the ability to lift 75 Lbs

Formal Education & Certification

  • Associates degree in computer related field or Graduate in IT (preferably) with additional technical certifications in relevant area;
  • Thorough working experience of 5 to 7 years in the relevent technologies;
  • Well versed with ITIL processes, should have practiced consistently in the relevant services;

Vacancy expired!

Report job

Related Jobs

Jobstinger

ridgeville

 South Carolina
Contract

Administrative Support Worker Lead - Volvo Cars US Operations