-
ID
#17813000 -
Job type
Contract -
Salary
TBD -
Source
Experis -
Date
2021-08-03 -
Deadline
2021-10-02
Office Support Technician - Ridgeville, SC
South Carolina, Ridgeville, 29472 Ridgeville USAContract
Vacancy expired!
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
- Accurately document instances of hardware failure, repair, installation, and removal using the Service Now incident management tool.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs and life cycling of equipment.
- Support development and implementation of new computer projects and new hardware installations.
- Maintain up-to-date knowledge of hardware and equipment contracts.
- Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
- Write technical specifications for purchase of PCs, networking hardware and related products.
- Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
- Hands-on hardware troubleshooting experience. (Windows/Apple)
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Understanding of SCCM and the ability to image a machine as well as work with offshore support on imaging issues that may arise
- Ability to conduct research into PC issues and products as required.
- Excellent interpersonal and (assertive) communication skills (both Verbal and Written);
- Strong written and oral communication skills.
- Adequate leadership skills, and be able to mentor/influence junior members to follow standard processes
- Must possess job autonomy
- Should have an understanding of Service Now or any IT helpdesk ticketing platform
- Ability to present ideas in user-friendly language.
- Understanding of the organization's goals and objectives.
- Self-motivated and directed.
- Keen attention to detail.
- Must be able to manage own/team's workload and adhere required client procedures
- Must be able to meet strict deadlines and SLA's for sound ticket resolution
- Analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work in a team-oriented, collaborative environment.
- Client focused in the delivery of service, with good client facing skills
- Must possess the ability to lift 75 Lbs
- Associates degree in computer related field or Graduate in IT (preferably) with additional technical certifications in relevant area;
- Thorough working experience of 5 to 7 years in the relevent technologies;
- Well versed with ITIL processes, should have practiced consistently in the relevant services;
Vacancy expired!
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