Senior System Support Analyst (Hybrid or Remote)

DPP is seeking a Sr. System Support Analyst for an opportunity in Columbia, SC. Summary:

• Responsible for integrating the use of all area systems with the day-to-day operations of the area's staff, assuring that all upgrades, changes, and additions do not negatively impact business functions.
• Responsible for performing all functions related to systems projects, security access, procedures, auditing, data analysis and ensuring area systems and security practices comply to state and federal law.
• Make recommendations to management to adjust system performance parameters.
• Develop custom integration solutions.
• Delegate problem resolution to other team members and conduct follow-up.
• eCommerce System Support provides all support for hardware, middleware, COTS, and administration for the eCommerce platform. Ensures the platform is up to date on all compliance and remediation.
• Work schedule: Partial onsite is preferred, but also open to remote.

• Systems analysis
• Change agent
• Database management
• Ability to mentor

• 8 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.

• Provide expertise regarding the integration of applications across the business. Analyze new/revised processes/change requests from the maintainer and provide review to technical team. Review transition activities, job control language (JCL), schedules, file setup, and cycle issues. Monitor cycle execution, verify cycle testing, and provide backup when needed. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• Develop custom integration solutions. Evaluate interrelationships in complex projects to determine how changes/installations of one program will affect others. Provide enhancement recommendations based on long-term IT organization strategy.
• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions. Act as an internal consultant, advocate, mentor, and change agent. Answer questions for the Production Support team on current system. Assist in training team members regarding new software changes they need to know for supporting active and future workloads.
• Perform installations, configuration, analysis, scheduling and tuning on the areas most complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally.
• Provide leadership and/or oversight on organization-wide projects impacting the area as needed.

• Comprehends data storage techniques, database philosophy, database management, and complex programming techniques.
• Advanced understanding of the requirements for maintaining production systems and the effect of program changes.
• Understands how to use structured techniques in new program development.
• Advanced understanding of development, quality assurance, and integration methodologies.
• Excellent communication and interpersonal skills.
• Able to work well under pressure and as part of a team.
• Pays attention to detail.
• Advanced knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.

• DevSecOps, Pipelines, Git, Jenkins
• Scripting/programming experience
• Working experience within healthcare system platforms

• Bachelor s degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associate s degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, Extra 4 years job-related work experience (total 12 years without a degree)