Relationship Manager, Large Financial Institutions - East

What makes a fantastic Relationship Manager, Large Financial Institutions - East?As a Relationship Manager (RM) within the Large Financial Industry Enterprise Client Sales organization, you will assume the role of managing the overall Fiserv Account Processing (AP) centered business relationship, working very closely with the Enterprise Relationship Manager (ERM), AP and Business Leaders as appropriate for a small portfolio of large Enterprise clients. From a strategic and consultative perspective, you will be critical in helping orchestrate all aspects of these AP “core” centered client relationships, including close day-to-day alignment with the ERM, other Enterprise RM’s, Business Unit Leaders, Sales Executives and Service Partners. You will be responsible for working closely with the ERM and the client around the overall client strategy, execution plan and client relationship, especially as it pertains to your Enterprise Client’s AP centered relationship involving other Fiserv enterprise solutions, including exceeding your assigned sales targets.The expected role outcome is to maximize the client’s growth and profitability, utilizing various company resources to ensure client satisfaction, retention, increased sales and increased profitability for Fiserv.To be successful in this role, you will:Engage in regular client-focused interaction with the ERM responsible for your AP clients, as well as other RM team members, regarding the overall Enterprise client relationships, client needs and overall client satisfaction.

Interact and alignment with your AP business line within the AP business line, regarding the overall client relationships, client needs and overall client satisfaction.

You will engage with clients on renewals and retention. Work closely with the ERM, your leader, the AP business line, and your AP Service Partner. You will also work with your AP business unit add-on sales for your clients and the related revenue generation within your Enterprise Clients.

You will also be responsible for working closely with the ERM and the client around the overall client strategy, plan, execution plan and client relationship, especially as it pertains to your Enterprise Clients Fiserv core centered relationship involving other broad Fiserv enterprise solutions

You will require a broad Fiserv solution knowledge, beyond just the core AP solutions, as well as the important connectivity within the broader organization.

Continued awareness regarding implementations within the client and appropriate escalation of key client issues or needs.

In addition to the above, you are to keep abreast of the US Financial industry, trends and changes including regulatory. You will also need to stay up to date on the revisions to your AP products as it relates to specific functionality.

You need to understand and promote Fiserv capabilities, solution sets and match those with client’s needs, ensuring that Fiserv increases wallet share with each client, working closely with the ERM.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Qualifications for consideration:7 + in banking industry, with bank management and operations experience

5 + years of experience running and growing relationships with large/complex financial organizations

Demonstrated ability to work with senior management or executives and requires minimal supervision and direction

Proven record of accomplishment in attaining/exceeding of quota based metrics. Including competitive sales renewal ability

High school diploma or equivalent, Bachelor’s degree preferred

Ability to travel 30%

Who we are:Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Explore the possibilities of a career with Fiserv and Find Your Forward with us!