-
ID
#17812565 -
Job type
Permanent -
Salary
TBD -
Source
Judge Group, Inc. -
Date
2021-08-03 -
Deadline
2021-10-02
Tier III Support Engineer
South Carolina, Charleston, 29401 Charleston USAPermanent
Vacancy expired!
Location: Charleston, SC Description: The Judge Group is currently seeking a Tier III Support Engineer for a client of ours, located in Charleston, SC. for immediate consideration, please email me, Andy Smith, an updated resume: asmith@judge.com.
Always wanted to be in the Charleston area Is your EOS soon from active duty and looking for a landing spot now's your chance! our client is willing to accept applicants who are willing to relocate. SOME relocation assisted provided. Position is remote now but will need to go back into the office at some point although that is yet to be determined. If you have an active Secret Security clearance, or even an interim Secret security clearance, this position may be for you!The Tier III Support Engineer is part of a 24x7x365 team that supports a global implementation of a large suite of systems. As a member of this team, the position responds, tracks, troubleshoots, and documents actions on tickets escalated to the Tier III level for these systems. The systems operate in a virtualized environment. Technologies in the architecture include: VMware vSphere, Citrix Virtual Apps and Desktops, and other virtualization solutions. The successful candidate will have solid understanding, appropriate certification, and hands-on experience with virtualization technologies in an enterprise-level Windows environment. Work schedule is on a rotating shift basis balanced across the entire Tier III Support Team. Roles and Responsibilities: Administer and troubleshoot Citrix and VMware Provide installation support by assisting with upgrades, installing service packs and hotfixes, and resolving service requests Provide phone and remote support to various customers running various virtualization technologies Support and maintain customer-facing virtualized hosting environment Perform installation and configuration of virtualized components under the guidance and supervision of a technical lead Assist on internal and external virtualization operations enhancement, sustainment and support projects Participate in customer-facing projects as part of a delivery team Be willing and able to work in 4x10 monthly rotation schedule shifts (day/evening/night) Required Qualifications: The candidate must meet all of the mandatory required qualifications listed in one of the following mutually exclusive sets (A or B): Set A. Virtualization Subject Matter Expert oFour (4) years working with virtualization technologies, including COTS products available from Citrix, VMware and Microsoft. oFour (4) years of hands-on experience supporting DoD programs. oHands-on experience in two (2) of the following four (4) areas: Systems Requirements supporting applications development Operational Requirements supporting production operations Test & Evaluation of new technologies and versions thereof Training subordinates, peers or end-users oTechnical training in Citrix, VMWare and Microsoft virtualization products oCertified in any of the virtualization COTS products including but not limited to: Citrix CCA, CCEA, CCIA, or CCEE, Microsoft MCTS, or VMware VCP Set B. Virtualization Engineer/Scientist oBachelor of Science degree in Engineering, Physics, Network Security, Information Systems or Computer Science oOne (1) year of experience in Microsoft Server or Linux operating systems, including: Systems/Equipment Support, plus Test and Evaluation support of C4ISR requirements oHave or be working toward one of the following certifications: Certified Software Development Professional (CSDP) previously known as Certified Software Engineering Professional (CSEP), or A vendor/platform specific certification:- CISCO Certified Network Professional (CCNP)
- Citrix Certified Administrator (CCA)
- Microsoft Certified Applications Developer (MCAD)
- Microsoft Certified Database Administrator (MCDBA)
- Microsoft Certified Solutions Developer (MCSD)
- Microsoft Certified Technology Specialist (MCTS)
- Oracle Certified Professional (OCP)
- Red Hat Certification Program (RHCP)
- Sun Certified Professional (SCP)
- VMware Certified Professional (VCP)
- Other (with advanced approval)
Vacancy expired!
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