Helpdesk Support Technician

Terrific Contract Opportunity!

• Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
• Prompt response to questions from store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided.
• Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

• Minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role.
• 1 to 2 years' experience working in a service oriented call center.
• Preferred Associate or Technical degree preferred, High School Diploma or GED required.
• Must demonstrate analytical, problem solving and interpersonal skills.
• Must have excellent Customer Service skills.
• Must have competent PC skills; particularly in Excel and Access.
• Must have excellent verbal and listening communication skills.
• Must have excellent writing skills.
• Able to work in a flexible 24/7 work environment, preferred.