Senior IS Technician

s and those authorized to work in the U.S. can be considered as W2 candidates. Anticipated Start Date: 08/23/2021Anticipated End Date: 08/23/2021Title: Senior IS TechnicianLocation: Smithfield, RI, 02917Qualifications:•We are considering candidates who can work onsite in Smithfield, RI and also remote candidates located within 175 miles of Elizabeth City, NC.•The training class starts on August 23, 2021 and ends on September 30, 2021.•Training hours are 8:00- 4:30 Mon- Fri.•Workers may not miss time during training, please confirm their availability.Revised WORK Schedule: •Start time between 8AM and 10 am shift.•10 am to 12 pm or 1 pm to 3 pm shifts.•Note: At the top of each resume include the responses to these questions for manager review:•City and state of residence.•Rank in order desired shift preferences from the 3 provided.•Have they work here before, if so, who was their manager•Do they have any conflicts with the training schedule or time off planned during assignment duration.•What is their internet speed? The requirement is 150 mbps.Duties:•Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.•Prompt response to questions from CLIENT store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations.•Document problems accurately and succinctly in the appropriate support tools provided.•Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.Experience:•A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years' experience working in a service oriented call center, Associate or Technical degree preferred, High School Diploma or GED required.•Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, proficiency in MS Office required, Must have excellent verbal and listening communication skills.•Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred.Position Summary:•This position requires the prompt technical responses to questions from CLIENT stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.•This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.•Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.•The primary role of this position is to take live trouble-shooting calls daily 100% of the time.•This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.Education:•GED or High School diploma required.•Associates degree or technical degree preferred.