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  • ID
    #44695636
  • Job type
    Contract
  • Salary
    TBD
  • Source
    Information Resource Group, Inc.
  • Date
    2022-08-08
  • Deadline
    2022-10-07

Vacancy expired!

Role: Data and Applications Assistant - Junior Location: Providence, RI (Hybrid role) Duration: 6 - 12 Months Responsibilities/Essential job functions include:

  • Requesting new user account creation and account resets for IHE and K12 Salesforce portals.
  • Providing initial training materials and hosting one-on-one training info session with new users
  • Updating training materials as needed
  • Troubleshooting account issues and escalating to Salesforce development team as needed
  • Requesting user portal enhancements based on feedback from users and/or other requirements
  • for use
  • Support training of new database users
  • Other duties as assigned by direct supervisor.
Knowledge, Skills, and Abilities
  • Working knowledge of information systems and user portals, preferably infectious disease surveillance systems
  • Ability to summarize the needed changes by creating "user stories" or describing the needs of the team in a standardized format.
  • Ability to communicate effectively with others.
  • Ability to multitask.
  • Knowledge of applications (e.g., Microsoft Office, Salesforce, and related software)
Education and Experience Bachelor's degree required Change Management experience with a SaaS application using agile approach

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