Position: Desktop Support EngineerLocation: providence, RI12+ months Provides break / fix technical support for networked and stand-alone managed devices to comply with established Service Level Agreement. Prioritize issues by level of urgency. Collaborates with other Support Services team(s) to triage network/computer issues. Provides setup and configuration of network devices. Participates in the execution of large hardware deployments, moves and operating system rollouts. Performs scheduled preventative maintenance on desktop and laptop workstations including, re-imaging operating system, data capture and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management. Documents work performed in the work log of tickets and work order within ServiceNow or other ticket documentation application. Utilizes stored knowledge base articles to resolve issues. Occasional after hours and weekend work. Assumes on-call responsibilities on a scheduled rotation. Other duties as assigned. One-year experience in a Customer Service focused environment, preferably in healthcare. One-year experience with hands-on installation, configuration, troubleshooting and repair of workstations, laptops and printers.
