-
ID
#17801897 -
Job type
Permanent -
Salary
TBD -
Source
Rose International -
Date
2021-08-03 -
Deadline
2021-10-02
Queue Manager
Rhode Island, Rhode island, 02901 Rhode island USAPermanent
Vacancy expired!
s and those authorized to work in the U.S. can be considered as W2 candidates. Job Title: Queue ManagerLocation: Providence, RI 02908Duration: 6 monthsHours: 8:30AM - 3:30PMCore function:Within the Epi/Ops unit of the RI Covid-19 Response operation, ensure that records are moving through the program surveillance system as timely and efficiently as possible.General Description of duties:
• Monitoring laboratory result reception and cluster detection in surveillance system• Analyzing quality of laboratory data• Coordinating data management between multiple case investigation teams to ensure the proper functioning of case investigation processes.This information is used by Management/supervisors/leads to ensure optimal case investigation and contact tracing and to target coaching and manage performance.• Conducting data quality checks when new results are received.• Flagging high priority cases for teams• Redirecting misclassified cases to proper teams• Facilitating communication between all teams related to data management in Salesforce.• Collaborate with program epidemiologists.• Recognizing patterns in data reporting, data quality, and database functions to ensure proper functioning of the system from the front end.• Reporting laboratory result follow up queue information to supervisors/management so they can act to make staffing decisions.• Support training of new database users• Other duties as assigned by direct supervisor.Technical Competencies Required:• Understanding databases, preferably infectious disease surveillance systems• Ability to organize a large number of patient records.• Ability to run reports within a database and interpret results.• Ability to monitor data dashboards and make decisions.• Ability to communicate effectively with others.• Ability to multitask.• Knowledge of applications (e.g., Microsoft Office, SalesForce and related software) - training provided.• Preferred• Ability to build reports within a database.• Ability to build dashboards within a database.• Experience with data analysis software packages like SAS, SPSS, STATA, R• Interpersonal & behavioral competencies:• Monitoring work• Reporting• Attention to detail.• Focus on results.• Critical thinking• Ability to work alone.• Matching performance to standards/expectations• Initiative to take action on issues, errors, lack of customer service, productivity, quality and other aspects of substandard performance.• Excellent communication skills: Verbal, Written, Reporting, Checklists• Customer service• Program advocate• QualityVacancy expired!
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