-
ID
#44701579 -
Job type
Permanent -
Salary
TBD -
Source
Judge Group, Inc. -
Date
2022-08-07 -
Deadline
2022-10-06
IT SERVICE DESK ANALYST
Pennsylvania, Westconshohocken, 19428 Westconshohocken USAPermanent
Vacancy expired!
Location: West Conshohocken, PA Description: Our client is currently seeking a IT SERVICE DESK ANALYST
Qualifications & Requirements:Essential:Previous IT service desk experience (liaising with customers, identifying needs etc.). At least two years' experience in a customer facing IT service role.Worked within an Active Directory environment; administering user accounts, resetting passwords and managing group permissions.Worked to diagnose and escalate faults with IT hardware (e.g. laptops, network printers).Strong time management & organizational skills.Experience supporting remote workers, including international workers (in English).Knowledge of (using, installing, troubleshooting, managing and monitoring) these systems:oWindows versions 7 - 10oMicrosoft Office 2016 and O365 administration oActive Directory - user accounts, resetting passwords and managing permissionsoManage Engine or similar cloud-based IT Service Desk systemsoIOS and Android mobile devices, oDell, HP, Apple Desktop and Laptops oSupporting remote stakeholders using remote apps Solid written and verbal skills. Able to create knowledge content as configuration documentation, user training aids and management updates.Desirable:Knowledge of these systems:oWindows Server versions 2012 onwardsoSCCM, WSUS and Antivirus Management tools oNetwork monitoring tools i.e. WhatsUp Gold / LansweeperoUsing MDM/IntuneoDell Servers oWindows data center and/or Hypervisor oOn Presence telephone systems (e.g. Avaya)IT Service Desk knowledge base administrationScientific computing software (various)GxP (validated) system support & administrationContact: This job and many more are available through The Judge Group. Find us on the web at www.judge.comVacancy expired!
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