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  1. Jobstinger
  2. Pennsylvania
  3. Westconshohocken
  4. Et cetera
  5. IT SERVICE DESK ANALYST
  • ID
    #44701579
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Judge Group, Inc.
  • Date
    2022-08-07
  • Deadline
    2022-10-06

IT SERVICE DESK ANALYST

 Pennsylvania, Westconshohocken, 19428 Westconshohocken USA
 
Permanent

Vacancy expired!

Location: West Conshohocken, PA Description: Our client is currently seeking a IT SERVICE DESK ANALYST

Qualifications & Requirements:

Essential:

Previous IT service desk experience (liaising with customers, identifying needs etc.).

At least two years' experience in a customer facing IT service role.

Worked within an Active Directory environment; administering user accounts, resetting passwords and managing group permissions.

Worked to diagnose and escalate faults with IT hardware (e.g. laptops, network printers).

Strong time management & organizational skills.

Experience supporting remote workers, including international workers (in English).

Knowledge of (using, installing, troubleshooting, managing and monitoring) these systems:

oWindows versions 7 - 10

oMicrosoft Office 2016 and O365 administration

oActive Directory - user accounts, resetting passwords and managing permissions

oManage Engine or similar cloud-based IT Service Desk systems

oIOS and Android mobile devices,

oDell, HP, Apple Desktop and Laptops

oSupporting remote stakeholders using remote apps

Solid written and verbal skills. Able to create knowledge content as configuration documentation, user training aids and management updates.

Desirable:

Knowledge of these systems:

oWindows Server versions 2012 onwards

oSCCM, WSUS and Antivirus Management tools

oNetwork monitoring tools i.e. WhatsUp Gold / Lansweeper

oUsing MDM/Intune

oDell Servers

oWindows data center and/or Hypervisor

oOn Presence telephone systems (e.g. Avaya)

IT Service Desk knowledge base administration

Scientific computing software (various)

GxP (validated) system support & administration

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Vacancy expired!

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