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    $20.00 to $23.00 hourly
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    Robert Half
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IT Service Desk Agent

Pennsylvania, Westconshohocken, 19428 Westconshohocken USA


If you're looking for work as a Help Desk Analyst and want to work in an innovative and fast-paced environment, Robert Half might have the job for you. You'll love this job if you are a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. Located in West Conshohocken, Pennsylvania, the Help Desk Analyst opportunity is a long-term contract / contract / temporary to permanent role.

Major responsibilities

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups

- Independently investigate and implement solutions to technical issues

- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally


- Background in user administration and bug fixing in a client server environment

- 1+ years of prior experience

- Strong problem solving and analytical skills

- Comprehensive knowledge of Service Desk Tickets

- Deep understanding of Desktop Imaging

- Expertise in Basic Network Troubleshooting

- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

- Understanding of basic networking concepts

- IT support ticketing system experience highly valued

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

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