Associate, Client Service I

Reference #: 59954

Analyst, Client Service (Hybrid)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investable assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Analyst to join our Client Service team. This role is located in Lake Mary, FL / Pittsburgh, PA and is a Hybrid position.

In this role, you'll make an impact in the following ways:

Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY.

Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.

Provides clients information related to BNY products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.

Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.

Participates in internal activities and initiatives designed to improve the client experience.

To be successful in this role, we're seeking the following:

Bachelors or equivalent combination of education and experience is required

Bachelors degree preferred

Client Services experience preferred

Financial services experience preferred

At BNY, our culture speaks for itself. Here's a few of our awards:

America's Most Innovative Companies, Fortune, 2024

World's Most Admired Companies, Fortune 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024

"Most Just Companies", Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and well-being programs rooted in a culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.