Production Services Application Support Engineer

Reference #: 54754

Production Services Application Support Engineer

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Production Services Application Support Engineer to join our Production Services - Middle Office platformteam. This role is located in Pittsburgh, PA or Lake Mary, FL - HYBRID.

In this role, you'll make an impact in the following ways:

Responsible for managing overall availability, reliability, and defect prevention.

Respond to, diagnose, and resolve service disruptions

Identify, define, and implement required monitoring and automation solution

Work closely with developers on continuous integration / continuous delivery solution.

Conduct root cause analysis for complex production issues

Reviews and evaluates project plans and objectives to ensure they meet system needs.

Monitors changes to applications and their operating environment

Create and maintain support documentation and procedures

Ability to deal with time sensitive issues in support of critical service level commitments

Contributes to the achievement of area objectives

To be successful in this role, we're seeking the following:

Bachelor's degree in computer science or a related discipline, or equivalent work experience required,

Experience in the securities or financial services industry is a plus.

Have knowledge and/or prior experience supporting Middle office Trade processing and their trade flow.

Reconcile and validate trade capture and day trading activity in timely and accurate manner.

Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues.

Analytic and data driven experience in supporting applications part of the Trade Lifecycle

Experience in deployment and strong debugging skills in Docker

Experience with IBM MQ/ messaging and Rabbit MQ middleware queues.

Experience with Ruby, Java, .NET framework applications

Experience with postgress databases and writing complex SQL queries.

Experience with monitoring tools a plus - Splunk, AppDynamics, Prometheus, Grafana or related solutions

Familiarity with ITIL Service Management.

Troubleshoot and escalate alerts that cannot be resolved to appropriate section

Prioritize and handle service requests, incidents, change management and problem tickets.