Service Desk Analyst - 20824

Description & Requirements

Maximus is seeking a Service Desk Analyst that will provide first line support for our customers. They will follow standard processes and be required to document and resolve technical issues relating to hardware, software or general computer usage. Must have the ability to communicate in a positive manner and build trustful relationships with coworkers, customers, and management to create an effective "team" working environment. The Service Desk Analyst position is responsible for logging, categorizing, prioritizing, resolving or escalating customer incidents and requests. Primary focus is to address incidents that are preventing customers from completing their work and resolving the incident as efficiently as possible. Service requests management is also a priority for the Service Desk. This covers customer requests for software installs, access and password management. Analysts will use team member knowledge, and on-the-job training and knowledge base documents to help customers.