Store Lead - Mall @ Robinson - Full time

Location:Pittsburgh, PennsylvaniaJob Summary:The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.Responsibilities:Key Accountabilities:

Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations

Partners with Store Manager to address an performance concerns with associates

Support and participate in all company training and development initiatives

Foster a positive work environment and provides direct, objective feedback in a timely manner

Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process

Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers

Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand

Represent the company in a professional and positive manner

Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives

Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll

Process payroll weekly

Modify schedule based on business climate

Help maintain a clean, organized, and efficient stockroom, adhering to set policies

Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience:

High school diploma or equivalent

1-3 years previous retail experience

Must be at least 18 years of ag

Skills and Behaviors:

Excellent customer engagement

Must be detail oriented

Ability to prioritize tasks

Ability to work in team environment

Ability to give and receive performance-based feedback

Must embrace self-development

Must be an effective communicator

Must be adaptable and flexible to changing priorities

Excellent time management, planning, and organization skills

Proficient in Microsoft Office

Ability to adapt to and learn internal applications

Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company

Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs