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  • ID
    #45949856
  • Job type
    Permanent
  • Salary
    $16 - $18 annually
  • Source
    Kforce Technology Staffing
  • Date
    2022-09-23
  • Deadline
    2022-11-21
 
Permanent

Vacancy expired!

RESPONSIBILITIES:Kforce has a client that is seeking an IT Help Desk Specialist in Pittsburgh, PA.

Duties Include: IT Help Desk Specialist will receive and accurately log all support requests in a timely manner using the Company Incident Management tools Respond to, identify, and resolve known issues leveraging both general IT knowledge and company knowledge assets Perform First Level support tasks including, but not limited to, cable connections and power validation, restarting services on Unix and Windows based platforms, password resets and resolving issues documented in the Company IT Knowledge System Partner with Level 2 & 3 IT Teams as appropriate to help troubleshoot more complex incidents Perform post-resolution follow-up to ensure reported incidents have been successfully resolved Monitor, acknowledge and resolve pro-active failure alerts through SolarWinds and similar monitoring tools Ass a IT Help Desk Specialist, you will assist in training customers to avoid recurring issues Engage 3rd party support partners as required Independent and structured continuous learning to maintain a level of technical competency and business awareness to provide superior customer support services as new technologies are implemented All other duties as assigned

REQUIREMENTS: Bachelor's degree (Business Administration, Computer Science, or related field) or equivalent experience Ability to ask appropriate and meaningful questions to gain a clear understanding of technical issues and use this information to determine the most appropriate urgency and course of action Relentless dedication to customer service in both words and actions Ability to work with minimum supervision; Proactively follows up on outstanding issues/tickets Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively Strong analytical, prioritizing, interpersonal, problem-solving skills Strong verbal and written communication skills Demonstrated collaborative skills and ability to work well within a team Ability to work in a fast-paced and deadline-oriented environment Self-motivated with critical attention to detail, deadlines, and reporting Prior experience with retail store operations and technologies preferred HDI and/or ITIL certification preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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