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  • ID
    #43844837
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Apex Systems
  • Date
    2022-07-04
  • Deadline
    2022-09-02

Help Desk

Pennsylvania, Pittsburgh, 15201 Pittsburgh USA
 
Permanent

Job#: 1266694

Job Description: Responsibilities will include:
  • Monitor, route and answer incoming support tickets
  • Interact daily with end users and partners
  • Manage, monitor, and escalate system issues
  • Troubleshoot hardware on site, as well as for remote users
  • Manage administrative tasks related to supporting system applications
  • Work collaboratively with various internal teams to consult or assist on client-specific projects
Skills & Requirements
  • Bachelor's Degree or Equivalent Experience
  • 2-5 years of support experience
  • Experience with Ivanti, Remedy, ServiceNow, or other ticketing systems
  • Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations
  • Strong interpersonal communication skills
EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

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