District Manager

The District Manager is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians, Administrative Staff, and lower-level supervisory staff (where applicable). Our District Managers ensue the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.ESSENTIAL DUTIES AND RESPONSIBILITIESDeveloping, maintaining, and managing a highly technical field service teamOversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systemsEstablishing and growing customer relationshipsStrategy focused on meeting or exceeding financial metricsMeeting or exceeding customer satisfaction resultsTalent developmentIncreasing employee retention and engagement levelsSupervisory ResponsibilitiesThis position has direct supervisory responsibilities and carries out these responsibilities in accordance with ITW’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems.