Business Operations Analyst

Pennsylvania, Philadelphia, 19019

Contract

Vacancy expired!

Role: Business Operations Analyst

W2 Contract: 12 Months (Possible Extension)

Location: Philadelphia, PA 19103

The expectation is that candidate starts with a hybrid schedule from day one on the assignment
The summer schedule will be mostly in the office (4 days a week), then towards fall 2-3 days a week on-site.
Local candidates only must be able to travel to office location

Overview

The Business Analyst will be supporting our client's Operations Call Center and Billing Department. They will develop and conduct short-term and long-range business planning, conduct complex modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g., operational effectiveness, budget, resource, workload, workforce, and capacity utilization, competitor, etc.).

Responsibilities

Provide statistical information to ensure the most effective utilization of personnel, equipment, and/or materials for business operations.
Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.) and make recommendations for improvement.
Track, maintain, analyze, and provide current information on the operation's business scorecard or key performance indicators (KPIs).
Perform analysis of the operation's cost elements to ensure effective and efficient operations.
Prepare and analyze comprehensive and detailed reports.

Required Skills & Experience

2+ years of experience with a Bachelor's Degree
- H.S. as a minimum with 5-10 years experience.
Experience in Customer Service, Analytics and Reporting
Strong communication skills both oral and written
Proficient in MS Office Suite
- Above average Excel user (must be able to run reports)
Needs to be dependable, self-managed, organized, and proactive
Possess a coaching and training background.
2-3+ years of experience:
- Leadership & Training
- Facilitator experience
- Coordinator

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