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  • ID
    #37676977
  • Job type
    Contract
  • Salary
    TBD
  • Source
    QED National
  • Date
    2022-04-03
  • Deadline
    2022-06-02

IT Change Manager

Pennsylvania, Philadelphia, 19176 Philadelphia USA
 
Contract

A Pennsylvania state agency located in Philadelphia, PA is looking for an IT Change Manager for a 4 month contract.

Please note that this position can be performed remotely. Requirements and skills

  • Strong facilitation, teamwork, influencing and interpersonal skills
  • Excellent written and oral communications skills
  • Ability to train users in the process and coach people in best practice
  • Customer focused, passionate about the customer experience
  • Familiarity with ITIL Change Management
  • IT Operations or Technical Support experience

Highly Desired/Preferred Skills

  • IT Service Management experience
  • Strong knowledge of ITIL processes, with experience working with Change Management, Incident Management and Problem Management
  • Broad experience of IT infrastructure and applications
  • Experience working with SysAid (ticketing system)

Responsibilities

  • Evaluate the current state of OIT's Change Control process
  • Develop an action plan to address known process deficiencies
  • Configure/design workflow templates to facilitate change reviews
  • Monitor the change queue to ensure system controls are in place and standards are being followed
  • Train change coordinators on the processes and procedures
  • Create communication and training plans to enable smooth implementation of new processes
  • Manage the transition of changes from the development team to operations
  • This person will be responsible for monitoring and managing IT changes to business applications and systems and will play a crucial role in improving the overall Change Management process/framework

About us: QED National is a leading IT consulting, solutions and staff augmentation firm, serving both the public and private sectors for over 28 years. Headquartered in midtown Manhattan, QED National's team is comprised of the brightest minds in the industry with the skills to solve the most complex technological problems.

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