-
ID
#17809277 -
Job type
Permanent -
Salary
TBD -
Source
Judge Group, Inc. -
Date
2021-08-03 -
Deadline
2021-10-02
Applications Platform Device Support Specialist
Pennsylvania, Philadelphia, 19019 Philadelphia USAPermanent
Vacancy expired!
Location: Philadelphia, PA Description: Apps Platform Device Support Specialist (Contractor) Job Description
We're looking for a dedicated and passionate Apps Platform Device Support Specialist to join our team and focus on leading the way to successful application releases. This role will be responsible for supporting our application partners' OTT device needs for the development of new and exciting third-party applications for the X1 platform. This position will involve working closely with multiple teams of partner engineers, internal software engineers, internal device managers and testers within an agile development environment. More broadly, this will include being flexible and comfortable in a dynamic group where tasks or priorities may change rapidly. Responsibilities:Manage the end-to-end device provisioning process to support external OTT Partners in their development and onboarding needs. This involves fielding and clarifying device needs, fulfilling those device requests, tracking & communicating device shipments and guiding partners through device onboarding and setup/troubleshootingSetup and configuration of partner development tools access & manage firmware via our ability to push non-production firmware and maintain multiple FW flavors on partner devicesCollaboration with device management team to ensure timely setup and shipment of devices to worldwide partner offices and provision courtesy services where neededProvide partner support for any hardware issues, failures, and tools access configurationsDevelop a comprehensive understanding of the client's device footprint, device capabilities and -specs in order to field and answer HW related questions from our partnersEnsure our apps partners have a smooth, friendly, efficient experience with partner development device onboardingResponsible for detailed tracking of partner device information and tools configurationClosely work with Partner Management on the testing and troubleshooting of apps to solve bugs and performance problems Qualifications:Strong project management and operations skills2-4 years of technical project management and ops experienceGood technical skills balanced with a strong bias for actionAnalyze technical problems and their implications quickly and take appropriate actionGood analytical and observational skillsExcellent customer service skills and attitudeAbility to quickly learn and become proficient with complex tools & dev environmentsExperience with Jira and Confluence Hands on experience with Splunk or similar analytics tools is a strong plusContact: This job and many more are available through The Judge Group. Find us on the web at www.judge.comVacancy expired!
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