-
ID
#17562381 -
Job type
Permanent -
Salary
TBD -
Source
Judge Group, Inc. -
Date
2021-07-30 -
Deadline
2021-09-28
Incident Manager
Pennsylvania, Philadelphia, 19019 Philadelphia USAPermanent
Vacancy expired!
Location: Philadelphia, PA Description: Not open to Corp-to-Corp or Independent ContractorsOur client is currently seeking a Incident Manager to support several projects that deliver enterprise tools that manage critical aspects of network construction and design, and the related financials. The preference is someone local to Philadelphia but will consider someone fully remote.
Day to day responsibilities include: Lead Support triage of issues in partnership with the Product and Dev team Technical Analysis - ability to think through processes, understand edge cases, and apply innovative solutions when applicable Project Management awareness - self-directed ability to own and drive Serve as a SME for any related inquiries from users and Division stakeholders Develop any owned readiness artifacts (job aids, FAQ's, process documents, etc) Maintain an up-to-date knowledge management repository in Confluence and eLearning Participate in all related program meetings and related development ceremoniesDay-to-day responsibilities:The program comprises several similar tools that track construction finance. Initially the work would be to acquire deeper knowledge of these systems as they work within business operations. Then the contractor would use that knowledge to provide customer supportTop three MUST HAVE skill sets (technical) that are required1. Business Analyst investigation powers combined with Project Management leanings2. Proficient with, but not master of, API constructs3. Knowledgeable of data analysis tools such as Tableau, Kibana, ExcelTop three PREFERRED skill sets (technical)1. Knowledge of software development practices and related troubleshooting tools and techniques2. Experience with Salesforce implementation and administration3. Knowledge of cable technologies and/or related construction activitiesSoft Skill requirements (team fit/personality requirements)1. Able to adapt in a fast past environment when direction isn't always clear2. Understand and work comfortably with not only a remote experience but in an environment that encourages collaboration and humor3. Self-organize and prioritize work with minimal oversightContact: This job and many more are available through The Judge Group. Find us on the web at www.judge.comVacancy expired!
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