-
ID
#17172319 -
Job type
Permanent -
Salary
$36,500 - $40,000 -
Source
Tech Impact -
Date
2021-07-21 -
Deadline
2021-09-19
Tier 1 Service Desk Engineer
Pennsylvania, Philadelphia, 19123 Philadelphia USAPermanent
Vacancy expired!
- Provide end-user technical support to all clients.
- Troubleshoot technical issues assigned by the Service Desk Manager including hardware.
- Perform basic system administrator functions such as network user creation and password resets.
- Escalate issues quickly and efficiently in accordance with Tech Impact SLAs
- Provide proactive maintenance on client workstations as directed.
- Available for occasional late shift work. (11:30AM – 8:00PM)
- Available for scheduled on-call support. (Will receive additional compensation)
- Travel onsite to resolve issues that cannot be resolved remotely.
- Respond to customer issues and challenges without manager supervision.
- Maintain strong customer service skills when dealing with clients.
- Advise Account Management of client support or reoccurring technical issues.
- Excellent customer service skills.
- Excellent troubleshooting techniques.
- Excellent communication skills including the ability to translate technical information to non-technical users.
- Effective analytical and creative problem-solving skills
- Strong organizational skills and keen attention to detail.
- Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines.
- Experience in cloud-based technology such as Office 365 is a plus.
- Must be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork.
- Must have access to a car at short notice depending on location.
- Sense of humor
- Supportive and compassionate environment that provides a work-life balance.
- Be part of a collaborative team that is passionate about the organization’s mission and using technology to make the world a better place.
- Everyone has a voice, and you have the opportunity to learn and grow to make a difference.
- The organization shows how they care for its people by paying for most of your medical benefits and providing you a credit card to pay deductibles and copays.
- Paid Time Off - 15 days accrued the first year and 12 Paid Holidays.
- As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
- ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Requires the ability to speak, hear, see and use a computer and other office related equipment.
- Also requires the ability to sit for extended periods of time, stand, stoop, and lift to 50 lbs.
- May require local and regional travel.
Vacancy expired!
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