Customer Service Representative - Parkinson's Center of Excellence

Job Description

Specialty pharmacy is the fastest growing part of the pharmacy industry. Here is a career with purpose and where you can make a real difference in the life of a patient!

The CVS Health Specialty Pharmacy is building an Inbound Customer Service team to support our Parkinson's patients who are in need of life sustaining medications.

We are hiring Customer Service Representatives to work in our inbound call center to make the connection and ensure timely delivery to those patients reaching out.

Are we busy absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health.

Typical calls include prescription refills, order status, and insurance coverage.

Our pharmacy has a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call.

If you get satisfaction by knowing that you have helped someone, apply today.

Do you have at least 6 months of customer service experience working with customers / patients (in a fast-paced, metric environment)?

Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success.

We also offer incredible advancement opportunities so you can grow within the pharmacy or move to another role within CVS Health.

If you take care of our patients, we will take care of your career.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs.

In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Our application process is 2 simple steps.

1. Apply online.

2. Take our Virtual Job Tryout to fast track the recruitment process and start your career with CVS!

Required Qualifications

6+ months of Customer Service experience

6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications

Preferred Qualifications

Prior Healthcare experience and / or Inbound call center experience

Six months experience handling and resolving a high volume of complex customer needs over the phone

Healthcare work experience and familiarity with benefits, insurance, prescriptions

Ability to demonstrate compassionate and genuine care for patients

Education

High School Diploma or equivalent

Business Overview

At CVS Health, we are joined in a common purpose : helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused.

Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer.

We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex / gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.