Call Center Training Development Specialist

The Call Center Training Development Specialist writes and edits content specific to training employees on call center functions. Training materials include manuals, handouts, worksheets, knowledge assessments, Adobe Captivate presentations and other resources.The Call Center Training Development Specialist may also develop and maintain procedural documents for technical and non-technical audiences.This position is also responsible for delivering training for new hires as well as seasoned staff.This position performs at a moderate level of complexity with a high level of proficiency under general supervision.