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    Apex Systems
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Job#: 1269223

Job Description: One of our largest manufacturing clients is looking for a Helpdesk representative in the Pittsburgh area!

Description:Individuals in this job position perform work at the intermediate level within this job family. The IT Service Analyst provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Performs pro-active monitoring of the clients computer systems through appropriate tools.

Documents, tracks, and monitors problems to ensure timely resolutions. Works directly with customers on resolving problems that typically take greater time and experience to resolve. Participates in various projects to monitor and improve responsiveness to customer. Plans and monitors goals. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.Minimum Required Qualifications:• A 4-year degree in Information Technology, or related discipline• 1-3 years technical support experience in a computer-related area• Knowledge of commonly used concepts, practices, and procedures in the related field• Working knowledge of related ITIL standards or best practices• Intermediate knowledge of infrastructure support componentso Standard desktop, tools & utilitieso Server operating systems, tools & utilitieso IT networks and voice serviceso IT security and Disaster recoveryo Process control and monitoringo Call Center technologiesPreferred Skills:• Advanced troubleshooting skills• Successful completion of the IT Entry Logic and Problem Solving Test• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions• Strong analytical, communication, problem solving, and organizational skills• Ability to work without close supervision while ensuring that tasks are done effectively and consistently• Strong verbal communication skills, including the ability to document operations procedures• Ability to effectively work independently or in a team environment• Ability to effectively interact with a diverse user base• Availability to work rotating shifts and holidays

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

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