Full Time Hire :: Desktop/Endpoint Technician :: Conshohocken, PA

Hi, My name is Jitender and I would like to speak with you about a job opportunity that I am currently staffing for a client of ours. I came across your resume in our database and your work experience appears to align well with the position I am looking to fill. Please take a look and let me know if you would be interested in pursuing this further. Role :- Desktop/Endpoint Technician Location :- Conshohocken, PA (Day 1 Onsite) Duration: Full Time Start Date : Immediate Interview: Immediate Job Description: We have an opening in Conshohocken, PA for fulltime (Endpoint Technician).The role is 100% onsite, requires background and drug test and must be fully vaccinated when submitted. Please reply back to this email only with candidates and availability for Teams interview this week along with vitals in the chart below. Responsibilities: Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching. Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams. Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals. Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams. Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining. Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity. Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching. Required Technical and Professional Expertise 2 + years experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. Familiar with technologies such as AD, DNS, Exchange, and Citrix. Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments. Understanding of Windows 10 new features, feature updates, and industry best practice processes. Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings) Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot) Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction. Active technical certifications would be an asset. ITIL-Foundation and Agile experience an asset. Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unparalleled Listening and Comprehension capabilities Proven service industry front line experience with handling high value/critical customers Ability to keyboard to capture important details on a call for documentation Jitender Kumar Lead Technical Recruiter +1. Noralogic | 109 E 17th St, Cheyenne WY 82001 USA: WY, MD, NJ Mexico: Guadalajara, Monterrey India: Noida UP WBE and MBE company ISO 9001:2015 WY Top 50 Minority owned growing company