Sr Desktop/Endpoint Technician role in Conshohocken, PA

Sr. Deskside / Endpoint support TechnicianAs an Endpoint/Deskside technician, you will be responsible to solve client issues in an effective and timely manner as prescribed in Service Level Agreement (SLA). If you want to thrive in a dynamic & collaborative workplace, Zensar provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.Responsibilities:• Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.• Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.• Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.• Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.• Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining• Image computers and ship them to end users• Basic breakfix to repair Dell devices• Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.• Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.• Basic MacOS troubleshooting. Loading images onto Apple devices.