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  • ID
    #17809578
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Source
    AC Coy Company
  • Date
    2021-08-02
  • Deadline
    2021-10-01

Vacancy expired!

Our preferred client in Pittsburgh area is looking to hire a full time Clinical Customer Success Manager. This customer-facing role serves as clinical domain expert and advises members of clients implementation and marketing teams on key clinical questions. The person in this role also serves as trusted advisor to client’s customers, directly counseling clinical leaders and front-line clinical users of the clientsRx solution. This versatile professional will lead workflow sessions with end users, conduct research and data analysis, consult with customers, assist with creation of marketing collateral, and work with product/engineering to bring the customer voice to the table.Responsibilities• Serve as a domain consultant and expert advisor to the Customer Success and Implementation team• Manage multiple accounts of various sizes at the same time• Plan and execute the configuration of the clientRx solution for optimum utilization and benefit• Assist marketing in the creation of clinical collateral, webinars, and trainings both internal and customer facing• Establish relationship as trusted advisor to client customers• Maintain a strong grasp of customer account details and drive adoption, utilization and expansion of clientRx solution within hospitals and health systems Qualifications• BSN-RN degree (preferred; other clinical specialties will be considered)• 4+ years’ experience as a practicing clinician• 3+ years’ experience using EMR/EHR systems in an acute or post-acute setting, or equivalent experience in a customer-facing role with a healthcare technology provider• 3+ years’ experience managing process, workflows or teams through data analysis• Experience with SaaS sales process a plus• Experience driving change in clinical workflow, process and operational tactics of a healthcare organization• Familiarity with prescribing medication, discharge process, and meds to beds workflow• Consultative and comfortable being the authority on various subjects

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