Desktop Support - Level 1 Technician (Vancouver, WA)

On Line Support, Inc., an award-winning technology consulting and computer support company is looking for an Desktop Support Level 1 Technician. We are a small firm, 20 employees, celebrating 21 years serving the needs of small to medium businesses in the Portland/Vancouver metro area. Our customers rely on us to provide responsive, professional, customized service, with a positive attitude, and we take pride in doing just that. Our team is a close-knit group that relies on each other for idea-sharing and problem-solving to come up with the best possible solution for our customers.

Technical skills you will need to be successful in this position are:

Expert knowledge of Microsoft Windows and Mac operating systems

Experience with ConnectWise or other Professional Services Automation software

Microsoft Office 365 applications

Wireless networking, routers, VPN,

Remote Desktop,

General hardware/software troubleshooting

On top of that you'll need to be bi-lingual in both geek speak and regular Joe tech talk so you can communicate with both your fellow technicians, vendors and the customers who will rely on you. You must get a kick out of solving problems, finding solutions, and giving such excellent customer service that your customers will swear you're their hero.

In this position you will be supporting our customers over the phone and on site so local travel is required.

Job Duties:

Remote support of Microsoft Windows and Mac operating systems. Troubleshoot and repair hardware and software issues; virus/spyware cleanup; systems repair and upgrades; software upgrade and installation; install and troubleshoot peripheral devices (printers, scanners, cameras, etc);

You will also need to document changes to the networks / computers that you work on to facilitate communication to other technicians. Excellent communication skills with customers and other technicians is a requirement of the job.

Benefits you bet!

Full time employees receive Health, dental and vision insurance, and a 401(k) so you can retire someday. Paid vacation and sick time, and a great group of fun-hardworking folks as your co-workers.

To apply for this position please go to https://onlinesupport.topgradingonline.com/jobopenings/desktop-support-level-1-technician-24491?utmcampaign=directlinks&utmmedium=job-boards&utmsource=craigslist