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  • ID
    #5086303
  • Salary
    TBD
  • Source
    Oregon
  • Date
    2020-10-19
  • Deadline
    2020-12-18
 
Full-time

Vacancy expired!

The Role

Roth Heating & Cooling, Plumbing, Electrical, Drain Service is seeking a Dispatch Service Representative to join our growing team. This position will be full-time, Friday through Tuesday. This position will report directly to the Call Center Manager and will operate in an open office environment. The Dispatch Service Representative is responsible for scheduling service appointments at customers’ homes and communicating with technicians regarding the status of their service appointments. The Dispatch Service Representative also enters all the necessary data into the company’s customer record database.What We Offer

The starting wage will be $18-19 per hour depending on experience. We offer 100% employer paid medical, dental, vision and life insurance for the employee and 50% employer paid medical, dental, and vision insurance for their spouse and/or children. Holiday pay and paid time off. 401(k) with an employer sponsored match program.Responsibilities

- Prioritizing and assigning service calls to technicians and sales calls to account managers

- On weekends, all sales calls go directly to the Dispatch Service Representative

- Ensuring a quality customer experience by relaying detailed and accurate information to technicians in the field

- Scheduling unfinished work order appointments for customers

- Resolving customer complaints or issues

- Answering customer questions related to products, services, pricing, and warranties

- Administrative support for the sales team

- Keeping the dispatch board updated with technician availability

- Communicating with customers about the schedule and performing follow up calls to ensure quality work and service

- Pulling online trade permits for jobs and updating minor label dataCompetencies for Success

- Strong verbal and written communication skills

- Be able to respond calmly to stressful circumstances

- Preferred 2+ years’ experience in dispatching

- Proven experience in customer service with a high call volume

- Must be able to pass a drug test

Click on the following link to apply: Dispatch Service Representative

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