Aveanna Healthcare Client Services Coordinator

The Client Services Coordinator is responsible for hiring qualified caregivers that meet patient needs but are also a good fit for the company. The position requires searching for, interviewing, researching, hiring, onboarding and scheduling of new staff members. Tasks also include working with branch location staff to determine staffing needs, developing and implementing improvements to the process of recruiting candidates and ensuring their location staffing levels are steady and sufficient.

Essential Job Functions

Recruiting:

Creates and responds immediately to daily e-mail alerts from Indeed, Zip Recruiter, Craigslist, CareerBuilder and other sources; contacts potential candidates via email, phone and/or texts same day, multiple attempts (morning, lunch, end of day)

Checks recruiting system for new applicants each morning and every two hours throughout day; e-mails and calls all qualified candidates same day; documents and maintains applicant information in recruiting system including status changes

Schedules all qualified applicants for next available Assessment Center during first conversation with candidate when possible

Makes additional contact attempts to all previous active candidates that have not been reached to date

Responds to all new candidates immediately upon return contact

Direct mails one hundred (100) pieces of correspondence to potential applicants each week

Calls through both the list of active caregivers not billing hours and the list of previous employees each week, makes a minimum of twenty-five (25) calls per week

Reviews overtime weekly and recruits accordingly

Tracks new candidates via Excel and sends daily report to Director and other required individuals

Staffing/Scheduling:

Manages the staffing needs of the client as ordered by the physician

Maintains accurate system for tracking staff availability and staffing assignments

Creates, updates and distributes client schedules in a timely manner

Works with field staff and families to accommodate the best staffing match for the client

Maintains accurate client and employee information including demographics and preferences

Informs families of unexpected schedule changes and/or unstaffed shifts as soon as they occur

Collaborates with the Clinical Managers/Supervisors to addresses employee call-outs, tardiness and other personnel issues

Builds strong relationships with families, staff and referral sources

Participates in the QI process as appropriate

Communicates staffing needs to the Director and/or Sourcing Partner

Participates in the on-boarding process as appropriate

Participates in marketing and development activities for clients, referral sources, and community outreach

Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines

Assists with human resources, payroll and other administrative duties as assigned

Demonstrates knowledge and adherence to Aveanna policies and procedures

Utilizes reports and collaborates with the Clinical Managers/Supervisors to ensure that field staff is appropriately credentialed

Requirements

High school diploma or GED

One or two years in recruiting or scheduling capacity

Must be able to work after hours on-call schedule

Proficient Microsoft Office skills

Proficient typing skills

Preferences

Bachelor’s Degree

One or two years of pediatric/neonatal experience preferred

One year of home care experience highly preferred

Bilingual a plus

Other Skills/Abilities

Must be able to adhere to confidentiality standards and professional boundaries at all times

Ability to remain calm and professional in stressful situations

Ability to multi-task

Attention to detail

Time Management

Effective problem-solving and conflict resolution skills

Excellent organization and communication skills

Leadership skills

Quick-thinking and astute decision making skills

Physical Requirements

Must be able to speak, write, read and understand English

Occasional lifting, carrying, pushing and pulling of 25 pounds

Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

Must have visual and hearing acuity

Environment

Performs duties in an office environment with occasional field visits during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.