Medical Receptionist / Office Manager at Love Acupuncture & Wellness (Clackamas, OR)

You will not be considered for this position without a cover letter and at least 2 years experience in a medical office or equivalent education. In the cover letter describe why you want this position and available start date. No Phone calls. If we are interested we will contact you.

We are looking for a reliable, personable, honest, and hardworking individual to join our team full-time as a Medical Receptionist. We are a growing clinic with acupuncture, massage, naturopathic medicine. Candidates must have strong administrative skills, professionalism, attention to detail and organizational skills. A passion for wellness and natural health is a plus!

This job requires excellent attendance and reliability. Only reliable candidates please apply. Be able to cover a 36-40 hour work week as we continue to grow. Schedule is Tuesday - Saturday.

We adhere to strict COVID precautions and policies to keep both our patients and staff safe. You must be comfortable enforcing these policies within our work environment.

If you are looking for a new professional home in a small medical private practice setting, this could be the perfect opportunity for you!

Requirements must include:

Positive Attitude

Excellent organizational skills

Experience with EMR (electronic medical records)

Good communication skills

Ability to multi-task

Punctual and Dependable (low absences)

Easy to get along with (team player)

Comfortable wearing modest business casual or scrubs

Committed to staying in the area for at least a year

Comfortable managing a busy clinic and all facets of patient care

Medical billing experience or knowledge preferred

Some marketing abilities, comfortable with assisting with pamphlets and online advertising or social media.

Essential Tasks:

Overseeing daily and weekly schedules for seven providers at Love Acupuncture & Wellness Group

Maintain email/voicemail/text systems for patient communication

Managing patient flow from lobby to treatment rooms

Utilizing software for medical records (we use Jane)

Preauthorizing OHP/Work Comp cases

Verify paperwork and online questionnaires of patients is complete, scan & upload files accordingly

Answer telephone and kindly respond to questions, schedule appointments, direct calls, and take messages

Verify insurance for patients both on the phone and through online portals

Collect payments

Support Naturopathic physician in ordering labs, calling in prescriptions, processing record requests

Process and maintain inventory of herbs and supplements

Contributes to team effort by accomplishing additional tasks as needed and within skill scope

Ability to work proficiently and efficiently in a timely manner.

Maintain strict confidentiality about patient treatment, diagnosis, and related procedures.

Ability to communicate with patients, our billing department, the insurance company representatives and law office managers.

Handle all patient scheduling

Respond to patient inquiries

Daily cleaning, setup and stocking of treatment rooms

Daily cleaning of clinic, office and reception area

Laundry

The successful candidate will demonstrate:

Friendly, pleasant and welcoming attitude and customer service style

Positive attitude and professional demeanor

Detail oriented and quality focused

Proficiency in computers including Windows and Microsoft Office

High integrity, honesty and work ethic

Ability to work independently and as part of a team

Efficient time management and ability to multitask and prioritize

Ability to maintain confidentiality and HIPAA requirements

Perform other duties as assigned

Qualifications:

High school graduate or GED.

Must have background or training in ICD-10 codes, and CPT codes.

Knowledge of medical terminology and billing practices.

Excellent computer skills, minimum: (type 35 wpm, 10 key), MS Office applications and Medical Records Software.

Must be able to take responsibility and work under pressure.

Must have managerial skills and very excellent communication skills

Must be able to handle stress seamlessly

Excellent attention to detail

Excellent memory needed for procedures, patient names and scripting

Detail oriented, well organized, critical thinking skills, independent & responsible

Good communication skills, personable, capable of multi-tasking, hardworking and efficient

Maintain professionalism at all times and provide excellent customer service to all clinic staff and customers alike.

Experience:

Front Office Receptionist : 2 yr Medical receptionist or equivalent education

Microsoft Word - working knowledge (required)

Standard Office Machines - working knowledge (required)

Knowledge of HIPAA regulations (required)

Compensation is based on experience.

Medical and administrative experience.

High School Diploma or GED required.

Hours - 35-40 hours/week - Tuesday-Saturday - some days will be closing the clinic until 6-6:30pm.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour depending on experience

COVID-19 considerations:

We're following standard rules regarding cleaning and sanitizing in a small medical clinic. Our staff and patients wear masks and we are scheduling as many appointments as possible as telemedicine. Our front desk has a plexiglass barrier.