Level 3 Strategic Technician

Job DescriptionFind out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! We are currently seeking a talented Level 3 Strategic Technician to join our client’s team onsite in Hillsboro, OR. PCLD / ITSC / VC Support:Installing and configuring OS on client systems

Migrating client data to new systems

Picking up surplus equipment from users

Preparing old equipment for re-dispositioning and e-waste handling

Processing and testing failed systems returned from clients

Ensuring all client inventory assets are stored and distributed in a clean and professional manner

May be required to perform client or interdepartmental deliveries

Daily and quarterly preventative maintenance checks in the conference room environment

Daily updates in the database of record, both online and offline

Monitoring of online queues to assist customers with break / fix and meeting support requests

Assisting with large deployment or renovation projects

SDI Support:

Server landing / decommission

Landing preparation

Rail / hardware installation

Cabling

Remote management setup

Prep for shipping if needed

Designate parts identified for waterfall usage

Proper hard drive handling and disposal

Unboxing / boxing of servers, ISM paperwork for shipments

Provide escort service for vendors / techs

Maintain ISMP ticketing system

RFID application / scanning, inventory labeling

LC Support:

Help transport hardware from lab to lab

Help deploy new tool PC's

Help disposition old hardware

Help audit machine hostnames, serial numbers, network to drop information

Help update asset records, fix, and maintain inventory

Help clean up old lab and storage spaces

Help sort re-use parts for stock

Help monitor the queue for the "Acronis backup failure tickets” and re-run the manual backups and apply standard fix if they continue to fail

NBS Support:

Putting OS on non-IT supported systems

Break / fix support of software / hardware issues

Managing and updating ISMP

Required Skills and Qualifications:

Minimum 3+ years of technical experience desired

Must be able to work independently

Must be flexible

Must be able to lift 35 lbs. solo

May be required to walk / sit / stand / crawl / kneel for extended periods

Must have excellent customer service skills and excellent written / verbal communication skills

Requires knowledge of Microsoft Office Suite (Outlook, Excel, and Word primarily), Windows 8 and Windows 10

Technical certifications a plus

Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell ™ Supports Equal Employment Opportunity eXcell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.