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    eXcell, a division of CompuCom Systems, Inc.
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L3 Strategic Technician

Oregon, Hillsboro, 97124 Hillsboro USA

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!We currently have a new opening for a qualified L3 Strategic Technician to join a successful technology company for an onsite position.Responsibilities:

  • Backfill as needed in whichever group is shorthanded.
  • This includes PCLD, ITSC, VC, NBS, LC and SDI.
PCS TCT will schedule on your calendar based on future time off requests, or day of for techs who call in sick.You will report to the local PCLD Lead but will take direction from the Lead of the group you are supporting that day. PCLD / ITSC / VC support includes but is not limited to:
  • Installing and configuring OS on client systems
  • Migrating client data to new systems
  • Picking up surplus equipment from users
  • Preparing old equipment for re-dispositioning and e-waste handling
  • Processing and testing failed systems returned from clients.
  • Ensuring all client inventory assets are stored and distributed in a clean and professional manner
  • May be required to perform client or interdepartmental deliveries
  • Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment
  • Daily updates in the database of record, both online and offline
  • Monitoring of online queues to assist customers with break / fix and meeting support requests
  • Assisting with large deployment or renovation projects.
SDI support includes but is not limited to:
  • Server landing / decommission
  • Landing preparation
  • Rail/hardware installation
  • Cabling
  • Remote management setup
  • Prep for shipping if needed
  • Designate parts identified for waterfall usage
  • Proper Hard Drive handling and disposal
  • Unboxing / boxing of servers, ISM paperwork for shipments
  • Provide Escort Service for vendors / techs
  • Maintain ISMP ticketing system
  • RFID application/scanning, inventory labeling
LC support includes but is not limited to:
  • Help transport HW from lab to lab
  • Help deploy new tool PC's
  • Help disposition old HW
  • Help audit machine hostnames, serial numbers, network TO drop information
  • Help update asset records, fix and maintain inventory
  • Help clean up old lab and storage spaces
  • Help sort re-use parts for stock
  • Help monitor the queue for the "Acronis backup failure tickets and re-run the manual backups and apply standard fix if they continue to fail
NBS support includes but is not limited to:
  • Putting OS on non-IT supported systems
  • Break / fix support of software / hardware issues
  • Managing and updating ISMP
  • 3+ years technical experience desired
  • Must be willing to travel between buildings using personal car / foot
  • Must be able to work independently and be flexible
  • Must be able to lift 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 8 and Windows 10
  • Technical certifications a plus
Full COVID-19 vaccination may be required.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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