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  • ID
    #5085999
  • Salary
    TBD
  • Source
    Oregon
  • Date
    2020-10-19
  • Deadline
    2020-12-18

Vacancy expired!

As a not-for-profit organization, we provide convenient, affordable housing for post-secondary students in Portland and Corvallis. At College Housing Northwest, we strive to create dynamic living and learning environments that help students achieve their goals – whether that means academic brilliance or personal growth. Our staff members are engaged in a process of professional achievement, personal empowerment, and daily student support. If being a part of a thriving, diverse, human-centered working environment sounds like just what you have been looking for, we want to talk to you!

Job Title: Resident Ambassador

Type: Part-Time, Non-Exempt

Reporting Structure: Student Services Specialist

Hours: 10-29 hours per week, depending on team schedule

Sites: The Gem

Compensation: $13.50-$14.50 per hour

Position Overview

As a Resident Ambassador, a major aspect of this role is supporting our package and service offices for residents as well as provide after-hours oversight and response. This role supports the student services function of the organization providing opportunities for community engagement, intentional programming, satisfaction, and the well-being of the building.

What you will be doing

Responsible for community office hours and after-hours tenant response:

- Work with the Resident Ambassador team to participate in a monthly after-hours on-call rotation

- Serve as an on-site responder for after-hours calls and emergencies within 15 minutes from the time of call during scheduled on-call times

- Interface with first responders (Police Officers, Public Safety, EMT, Fire Department, etc.) for after-hours emergencies

- Assist with basic maintenance requests after hours (i.e. unclogging toilets, turning off water, etc.)

- Submit accurate and timely documentation for after-hours calls, incidents, other building concerns and observations

- Regularly staff and provide customer service to residents in the designated office in the community

- Assist with the management of package and mail systems, including package management software maintenance, storage and organization, and vendor relations with package and mail carriers

- Provide leasing support as needed to include tours and prospect communication

- Coordinate and facilitate a minimum of one community event per month

- Participate in additional projects as assigned by student services leadership

- Maintain a working knowledge of the safety systems and basic routine maintenance skills

- Engage with the community Resident Council as agreed upon at your site

- Maintain continuous communication with site staff in a timely and professional manner

Provides resident support and serves as a leader in the community:

- Provide the highest level of customer service to residents and customers at all times

- Coordinate with site staff to ensure all office and on-call hours are covered

- Attend and participate in bi-monthly 1:1 meetings with manager, and team meetings

- Participate in organization meetings, trainings, and events

- Always maintain positive stewardship of CHNW mission and values

- Collaborate with site staff and resident council to address community needs

- Assist with marketing activities and outreach communication aimed at increasing community involvement

Perform additional duties as assigned

What we are hoping to see from you

- Must live in the CHNW housing community that the position is located in during the duration of your employment

- Experience in Customer Service is preferred, but not required

- Experience in residence life, housing, and/or property management is preferred, but not required

- Experience in leadership, team support, and/or supervision is preferred, but not required

- Proven experience utilizing critical thinking skills, people skills, professional skills, teamwork abilities, project management skills and organizational skills

The work environment

Majority of work is completed in a general office environment with exposure to moderate levels of noise in a well-lit, well-ventilated and fast paced environment; continuously required to read computer screen. Minimal travel is required, 5% or less; travel is regional in scope.

College Housing Northwest (CHNW)

Have we mentioned that we're committed to serving students? That mission runs deep through the entire CHNW organization. You can feel and you can see it in our professional experience and community involvement. CHNW is a horizontal organization, with little regard for hierarchies or pecking orders. We walk our talk through collaboration, service and professional excellence. Learn more about us, including the communities we serve and the benefits we offer at http://chnw.org/.

We offer a highly competitive total compensation package to our part-time staff including:

- A monthly cell phone stipend

- Free parking on-site (if available) or $50 Alternate Transportation stipend for public transportation, walking or biking to work

- 56 hours of paid sick leave

- 2 Floating Holidays

- 8 hours of paid Community Involvement leave

- A monthly rental concession

- Costco membership

- Flexible scheduling to accommodate class schedules

College Housing Northwest is proud to be committed to hiring a diverse and inclusive workforce that drives innovation and opens access to various perspectives, ideas, and backgrounds. As part of our commitment to a diverse and inclusive workforce, College Housing Northwest provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, age, protected veteran or disabled status, genetic background, or any characteristic that is protected by applicable local, state, or federal laws.

We are looking forward to reviewing your application!

To apply, visit out careers page at: https://chnw.bamboohr.com/jobs/

Application: https://chnw.bamboohr.com/jobs/view.php?id=142&source=aWQ9Ng%3D%3D

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