-
ID
#45162061 -
Job type
Permanent -
Salary
TBD -
Source
AT&T -
Date
2022-08-24 -
Deadline
2022-10-23
Customer Technical Support Specialist
Oklahoma, Tulsa, 74172 Tulsa USAPermanent
Vacancy expired!
- Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
- Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)
- Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
- Proactively engage T3 support (network and IT) to address & resolve issues.
- Remain proficient in all billing, rate plan and feature matters.
- At least one year customer service experience
- Call Center experience
- Advanced typing/keyboarding skills
- AT&T internet & fiber
- AT&T phone (formerly U-verse Voice)
Vacancy expired!
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