Business Analyst

Job Description: This position is responsible for researching, analyzing and clearly understanding records/data collection and customer data processes/data flow and needs. Interacts regularly with customers (both internal and/or external) to help translate business needs into business requirements. Responsible for providing business knowledge to identify, recommend and implement business/data solutions to meet client needs and department/business objectives.

• Bachelor's degree in Business, Management, or related degree; or equivalent related work experience.
• Requires 3-5 years strong research and business intelligence experience gathering/business analysis skills, knowledge and understanding of records/data collection, procedures and terminology.
• Requires strong self-motivation, business acumen, customer service, consulting and interpersonal/ relationship development skills.
• Requires solid knowledge and understanding of project planning/project leadership; requires strong organizational skills including effectively handling multiple assignments and leading multiple projects/initiatives simultaneously and prioritizing work effectively.
• Requires ability to function within ambiguity and help bring clarity and/or resolution to complex situations and issues.
• Requires experience effectively identifying, researching, and coordinating the resources necessary to troubleshoot/diagnose client and business issues; possesses ability to probe, research and gain knowledge and understanding of internal and external business and data flow processes.
• Requires strong decision making skills including knowledge and experience with data flow process/procedures; must be able to research data fields and related data flow information and draw valid conclusions.

• (Data Formats: ASCII Comma Delimited Text, Excel, Access, HTML, XML).
• Requires exceptional oral and written communication skills, including articulating ideas and information; possesses ability to collaborate effectively with personnel at all levels including various levels of management, staff, vendors, and client
• Accountabilities
• Serves as Product Owner for a Scrum development team and drives prioritization of product backlog. Schedules and plans implementations for completed code development and owns responsibility for features completed by the team.
• Acts as a primary point of contact for internal/external customer inquiries/requests, responsible for clarifying and clearly understanding client/business objectives, strategies and needs.
• Researches/gathers and refines business requirements, performs business intelligence assessments/analysis and cost benefit analysis; communicates findings/trends/relevant information effectively and proposes options/solutions; coordinates internal resources as needed and communicates progress/results.
• Responsible for facilitating clear understanding of all customer/business processes and procedures, goals/objectives and drivers in order to effectively define business solutions.
• Develops relationships with customers and other relevant parties to facilitate the flow of records and other important processes, procedures and other relevant business/customer needs.
• Contributes and/or project leads the development and/or coordination of data solutions project plans/business cases involving Product/Project Definition, Plan & Feasibility & Approach, Cost and Budget Analysis, etc.
• Ensures overall project plan effectiveness and timely issue resolution; addresses any significant fluctuations in project initiative regularly.
• Consults with and collaborates with various departments, management, staff, vendors and internal/external customers to review and assess work/data flow processes and areas of opportunity; provide record/business intelligence and statistical/financial information/reports to support business and data solutions.
• Proactively maintains and enhances customer web portal and builds knowledge and understanding of records data collection and industry specific data as defined by business needs.
• Responsible for the development and distribution of internal and external customer reports and support documentation as needed.
• Other duties as assigned.