ID
#46035881
Job type
Permanent
Salary
Depends on Experience
Source
Summit Technologies
Date
2022-09-26
Deadline
2022-11-24

Tier 1 Help Desk Specialist

Oklahoma, Oklahoma city, 73101

Permanent

Vacancy expired!

Summit Technologies, Inc. has available positions for

Tier 1 Help Desk

Specialists in Oklahoma City, OK. In this position, you will work with end users to troubleshoot and identify the root cause of IT hardware and software issues using collaboration tools and training. This is a full-time on-site position which requires an active DoD Secret security clearance.

Duties and Responsibilities:

Provide 1st level end user phone support.
Utilize Remedy ITSM to create tickets that accurately document all situations.
Install pertinent software for teleworking.
Make changes and repair computer hardware.
Help users properly setup of system software.
Perform the removal and reset of system software as well as recover deleted files.
Investigate driver issues for devices not functioning properly.
Keep system updated by patching system and system software to the newest version.
Mentor new employees and ensure that they maintain a high standard of work.
Manage Help Desk tickets in a timely manner.
Escalate issues to the next Tier when needed.
Follow-up with customers to ensure issues are resolved.

Experience and Skills Requirements:

2+ years of experience working in a Help Desk environment.
Problem solving skills and the ability to work effectively as a team player.
Experience working with ticketing systems (i.e., Remedy).
Good interpersonal and communication skills (verbal and written).
Ability to complete assigned tasks with minimal supervision.
Multitasking, organizational and customer service skills.

Certifications:

Must have an 8570 certification (Security+ CE, CCNA Security, CySA+ , GICSP, GSEC, CND, and SSCP).

Clearance Requirement:

Requires a DoD Secret security clearance but allows an open active investigation to start.

Location: Tinker AFB, OK

Compensation: There will be a competitive salary offer.

Benefits: Summit Technologies offers a variety of benefits, including, medical, dental, short- and long-term disability insurances; 401(k) retirement plan, paid holidays, and time off.Summit Technologies Inc. appreciates your interest. We will contact the best matching prospects and will consider you for future opportunities. We will not submit your resume without your prior knowledge and consent. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

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