Help Desk Technical Specialist

e have a brand-new Help Desk opening Our client looks for top-notch candidates with good technical and customer service skills. What they are looking for is people that are driven and want to continue to grow and learn more. Must have at least one of the CompTIA certifications in order to start, with reimbursement for the following certifications!

• Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site.
• Act as the initial or second-level contact for all end-users that need technical support.
• Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
• Assist less experienced technicians with technical problems they encounter.
• Clearly communicate technical solutions in a user-friendly, professional manner, and assist junior and senior technicians.
• Follow defined procedures and policies to resolve recurring tasks.
• Escalate or involve senior technicians on more sensitive or complex end-user problems.
• Perform related work as required.
• Team Player
• Work Independently

• Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Intermediate understanding of principles and theories of network systems and management.
• Intermediate understanding of Internet technologies and products.
• Intermediate understanding of electrical safety procedures.
• At least two years of technical work experience or equivalent education.
• Associate’s (or higher) degree in computer science-related field.
• Three or more years of technical work experience.
• Three or more relevant technical certifications (e.g. A+, Network+ and Security+).