Desktop Support Technician

Further your Information Technology support career in Oklahoma City! If you have 1-2 years of help desk or desktop support experience, apply today for this ultimate growth opportunity.

• Provide technical software, hardware and network problem resolution to customer end-users by performing question / problem diagnosis and guiding users through step-by-step solutions
• Act as the initial contact for all end-users that need technical support
• Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate
• Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed
• Follow defined procedures and policies to resolve recurring issues
• Escalate or involve senior technicians on more sensitive or complex end-user problems

• Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware
• Basic understanding of principles and theories of network systems and management
• Basic understanding of Internet technologies and products
• Basic understanding of electrical safety procedure