Call Center Representative - Customer Service

Job Description

Call Center Representative - Customer Service

Aurora, Ohio, United States

Description: Customer Service Representative

Customer Service Representative Job Purpose:

• Serves customers by providing product and service information; resolving product and service problems.
• Customer Service Representative Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Hours are Monday through Friday 8:30 am to 5:00 pm

Pay Rate is $12.50 per hour

Additional Information

All your information will be kept confidential according to EEO guidelines.