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  • ID
    #46257942
  • Job type
    Full-time
  • Salary
    Competitive
  • Source
    Ohio
  • Date
    2022-10-06
  • Deadline
    2022-12-05

Vacancy expired!

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/9c60f77d/apply

HireArt is helping Crane Aerospace and Electronics hire an experienced Customer Service Administration Manager to be responsible for leading and leveraging the talent of the company's highly capable contracts, customer service and order fulfillment teams.In this role, you'll manage all activities related to customers and utilize the company's common policies/procedures to develop/improve order entry, quoting, and forecasting processes while assuring regulatory and process compliance.As a Customer Service Administration Manager, you will:Lead and manage contracts administration and order management functions and ensure all contractual commitments are met including terms and conditions review and flow down of requirements.Understand and implement human resource and intellectual capital procedures/practices for responsible areas and ensure appropriate staffing and skills are available.Be responsible for customer satisfaction relative to the order fulfillment process including common processes, standard work and tools.Lead team of customer administrators who enter and manage orders.Maintain valid demand picture over 12-24-month horizon.Support commercial aspects of product development programsManage budgetsPrepare customer quotations/cost proposals for follow-on business, including annual price escalation activitiesSDP ImplementationDevelop, mentor, coach and lead the customer administration team to develop the skill sets and capabilities necessary to provide world class service to site customers.Develop a high performing team and drive the team to continuously improve processes and attain higher levels of customer satisfaction.Manage customer set assignments to balance workload and maintain ability to effectively satisfy customer and organization requirements.Administer the import/export compliance process per company guidelines.Produce and manage metrics that demonstrate continuous improvement activities for customer satisfaction.

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/9c60f77d/apply

Requirements

Bachelor's degree in related discipline5+ years of successful management experience in a manufacturing environmentPrevious experience building a strong and positive team environmentDemonstrated success in employee relations and leadershipExperience managing and achieving department budgetary requirementsExperienced in leading continuous improvement initiativesDemonstrated commitment to lifetime learning through reading, continuing education and/or acceptance of new assignmentsAerospace aftermarket experience preferredCommitment:This is a full-time (40 hours per week), permanent position staffed via HireArt. It will be open to candidates local to the Elyria, OH area.HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/9c60f77d/apply

Vacancy expired!

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